The New Zealand Institute for Public Health and Forensic Science (PHF Science) was formerly named The Institute of Environmental Science and Research (ESR).

Research to improve the up-take of service by people considered hard to reach: Synthesis of findings and a practical guide for service information

Please note: As of 1 July 2025, the New Zealand Institute for Public Health and Forensic Science (PHF Science) is the new name for the Institute of Environmental Science and Research (ESR). Research and reports published prior to this date may reference the organisation’s former name.

Abstract

This paper is a synthesis of findings from a three year research programme led by ESR, in collaboration with researchers from the universities of Canterbury and Victoria in Wellington, and Indigemo Limited. The project was funded by the Ministry of Business, Innovation and Employment. The topic was “engaging with the ‘hard to reach’ to improve uptake of social and health service”.

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