The New Zealand Institute for Public Health and Forensic Science (PHF Science) was formerly named The Institute of Environmental Science and Research (ESR).

Making Services Reachable: Family Help Trust case study

Please note: As of 1 July 2025, the New Zealand Institute for Public Health and Forensic Science (PHF Science) is the new name for the Institute of Environmental Science and Research (ESR). Research and reports published prior to this date may reference the organisation’s former name.

Summary

The Family Help Trust (FHT) Case Study Report is part of the Making Services Reachable (MSR) research project. The project aims to gain an in-depth understanding of the barriers and enablers to social services engaging with ‘hard to reach’ populations. The purpose of the research is to develop practical models, knowledge and tools to improve the way services are designed and delivered to better facilitate engagement

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